Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Free Shipping: Available on orders over $50 (or your preferred minimum order value).

Estimated Delivery Times

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to weather, customs, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number so you can monitor your shipment.

International Shipping

We ship to selected countries worldwide. Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Delayed Shipments

While we strive to deliver all orders on time, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: gentplex@gmail.com

We aim to respond to all inquiries within 24–48 business hours.